Support

Help and safety for students, mentors, and schools.

Use this page as the support hub for account access, mentor discovery, messaging, privacy, reporting, and student safety questions while PathFindr grows.

Account Access

If you cannot sign in, confirm the email used during registration, check your password, and ask an administrator or pilot coordinator to reset access.

Mentor Matching

Update onboarding preferences, career interests, skills, and profile details to improve recommendations and match explanations.

Messages

Keep conversations career-focused. Use connections, profile pages, and the inbox to continue mentor conversations in one place.

Common Next Steps

  • Students should complete onboarding before browsing mentors.
  • Mentors should add job title, company, industry, skills, bio, and availability.
  • Schools can use PathFindr as a structured layer for career readiness pilots.

Safety Guidelines

  • Keep conversations respectful, career-focused, and appropriate for students.
  • Use report or block controls if a message, profile, or request feels unsafe.
  • Do not share passwords, private contact information, financial details, or sensitive documents in PathFindr messages.
  • Campus Guides should answer from personal experience without pretending to officially represent a university.